Refund Policy

Our returns and refunds policy for orders from Yukiwari Craft LLC, including what to do if something arrives damaged or a part is missing.

Last updated: October 6, 2026

During the pre-order period

Nothing is charged while the store is closed, so there is nothing to refund. If you have given us your email address and want it removed, email us and we will delete it — no order, no obligation, no questions.

Your cancellation right

Once the store is open, you may cancel an order for a full refund at any time before it is dispatched. After dispatch, the returns policy below applies.

Returns: 30 days

You may return an unbuilt kit within 30 days of delivery for a refund. "Unbuilt" means the sealed sheets have not been punched out and the kit can be resold. Send it back in its original packaging with all sheets present, including the spare parts sheet.

How to start a return

• Email support@yukiwaricraft.com with your order number and the reason for the return.
• We reply with a return address and instructions. Please do not send anything back before you hear from us — parcels sent to the wrong address cannot be refunded.
• Return shipping is paid by you unless the item was faulty, damaged in transit or not what you ordered. In those cases we cover it.
• We recommend a tracked service. We cannot refund a return that never reaches us.

Refunds

We refund to the original payment method once the returned kit has reached us and been checked. Refunds are issued within a few business days of that check; how quickly the money appears after that depends on your bank or card issuer, not on us. We refund the price you paid for the kit; original outbound shipping is refunded only where the item was faulty, damaged or incorrect.

Damaged, faulty, or not what you ordered

Email us within 30 days of delivery with your order number and photographs of the damage or the wrong item. We will replace it or refund it — your choice — and we cover the return shipping. Please do not attempt to repair a damaged part before contacting us.

Missing or broken parts

Every kit we sell ships with a spare parts sheet, precisely because a tab snaps occasionally. If a part is missing or breaks, email us with the part number from the illustrated manual and your order number. This is a parts request rather than a return, and it does not affect your 30-day return window.

What we cannot refund

• Kits that have been partially or fully assembled, or painted, stained or glued.
• Kits returned without their original packaging or with sheets missing.
• Items damaged after delivery by misuse, or by storage in damp or very hot conditions — wood moves with humidity, and a kit left in a garage or a hot car will warp.
• Returns sent to us without first contacting us.

Your statutory rights

This policy sits alongside your legal rights and does not replace them. If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, and nothing in this policy reduces that.

Contact

Questions about this policy can be sent to support@yukiwaricraft.com, or by post to Yukiwari Craft LLC, 510 Sickles Ct., Richmond, TX 77469, United States. You can also call +1 (945) 279-4700.