Contact us
Questions about a kit, a pre-order, a spare part, or an order that has gone wrong.
Email — the fastest way to reach a person
We read every message ourselves. If you do not hear back, write again — it means something went wrong on our side rather than yours.
Telephone
+1 (945) 279-4700 — Our AI front desk answers 24/7. For anything that needs a reply, please use email.
Post
Yukiwari Craft LLC
510 Sickles Ct., Richmond, TX 77469
United States
Where else to find us
We post build photos and short clips on YouTube, Instagram, Facebook, TikTok and Pinterest. Direct messages there are checked less often than email, so for anything about an order please use the address above.
What to include
- Your order number, if you have one.
- The kit's SKU (it is printed on the product page and on the box).
- For a missing or broken part, the part number from the illustrated guide — see how to read part numbers.
- For anything physical, a photograph. It usually saves a round trip.
Before you write
Two questions come up more than any others, and both are already answered in full: whether wooden kits need glue, and what to do when a marble run will not run.
Orders and returns
Shipping timings are in the Shipping Policy; cancellations, returns and refunds are in the Refund Policy. Both are short and written in plain English.
Questions about this policy can be sent to support@yukiwaricraft.com, or by post to Yukiwari Craft LLC, 510 Sickles Ct., Richmond, TX 77469, United States. You can also call +1 (945) 279-4700.